Privacy policy

THT Biome+, operated by NU TREATS PRIVATE LIMITED (hereinafter referred to as “THT Biome+,” “we,” “our,” or “us”), is engaged in the business of developing, marketing and selling nutraceutical and wellness products through our website, third-party platforms, digital channels, distributors, merchants and other sales channels (collectively referred to as the “Platform”).

At THT Biome+, we respect your privacy and are committed to protecting the confidentiality and security of your personal information. This Privacy Policy explains how we collect, use, store, share and safeguard your information when you visit our Platform, purchase our products, create an account, contact us, or otherwise interact with us.

By accessing, browsing, using or making a purchase through our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, storage, processing, use, sharing and disclosure of your personal information as described herein.

Where applicable, you may withdraw your consent at any time. However, withdrawal of consent may affect our ability to provide certain products or services that require such information. Any processing carried out before withdrawal of consent shall remain lawful to the extent permitted by applicable law.

We encourage you to carefully review this Privacy Policy.

1. INFORMATION WE COLLECT

1.1

We may collect personal information when you access, browse, interact with or use our Platform. Such information may be combined with information obtained from other sources where reasonably necessary to provide, improve and personalize our products, services, customer experience, promotional activities and website functionality.

1.2

You are responsible for ensuring that the information you provide to us is accurate, complete and up to date. Subject to applicable law, you may request access to, correction, updating or deletion of your personal information by contacting us through the contact details provided in this Privacy Policy.

1.3 Age Restriction

Our Platform is intended for individuals who are 18 years of age or older, unless otherwise expressly permitted by applicable law or product-specific requirements.

We do not knowingly collect personal information from minors without appropriate authorization. If we become aware that personal information belonging to a minor has been collected without appropriate authorization, we may take reasonable steps to delete such information.

Parents or legal guardians who believe that a minor has provided personal information without authorization may contact us to request its deletion.

1.4 Information We May Collect

a. Personal Information

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment-related information
• Order history
• Account login credentials, where applicable

b. Technical Information

• IP address
• Browser type and version
• Device information
• Operating system
• Website usage information
• Cookies and similar tracking technologies

c. Communication Information

• Customer service inquiries
• Feedback
• Product reviews
• Testimonials
• Marketing preferences
• Other communications submitted to us

2. HOW WE USE YOUR INFORMATION

We may use your information to:

2.1

Process, confirm and fulfil your orders.

2.2

Provide customer support and respond to your inquiries.

2.3

Communicate order confirmations, shipping updates, delivery information and other transaction-related communications.

2.4

Improve our products, services, website functionality and overall customer experience.

2.5

Prevent fraud, unauthorized transactions, misuse and other security risks.

2.6

Comply with applicable legal, regulatory and governmental requirements.

2.7

Send promotional, marketing or informational communications, where permitted by applicable law and based on your preferences or consent where required.

2.8

Respond to and resolve requests, complaints, disputes or grievances raised by you in relation to our Platform, products or services.

3. SHARING OR DISCLOSURE OF INFORMATION

3.1

We do not sell, rent or trade your personal information for monetary consideration.

However, we may share relevant information with trusted third-party service providers where reasonably necessary to provide our products and operate our Platform.

3.2

Such sharing may be necessary for purposes including order processing, payment processing, shipping, customer support, website operations, analytics and marketing activities.

We expect our service providers to maintain appropriate confidentiality and security safeguards in accordance with applicable requirements.

3.3

Third-party service providers may include:

• Payment gateway providers
• Shipping and logistics partners
• Website and technology service providers
• Hosting and infrastructure providers
• Marketing and analytics partners
• Customer support service providers

3.4

We may disclose personal information to government authorities, regulatory bodies, law enforcement agencies or other authorized parties where required by applicable law, court order, legal process or governmental direction.

We may also disclose information where reasonably necessary to protect our legal rights, enforce our policies, prevent fraud, address security concerns or protect the safety, property or interests of our users, employees or business.

3.5

If THT Biome+ undergoes a restructuring, merger, acquisition, sale of assets, business transfer or similar corporate transaction, personal information may be transferred to the relevant successor entity, subject to applicable law.

Where legally required, appropriate notice or consent will be provided if the intended use of personal information materially changes.

3.6

Although we implement reasonable technical and organizational safeguards to protect personal information, no method of transmission or storage over the internet can be guaranteed to be completely secure.

Users are therefore encouraged to exercise appropriate caution when sharing personal or financial information online.

4. PAYMENT PROCESSING

4.1

Payments made through our Platform may be processed through secure third-party payment gateways or payment service providers.

THT Biome+ does not intend to store complete credit card, debit card or banking information on its own servers.

4.2

Payment information may be handled directly by authorized payment gateways and financial institutions in accordance with applicable security and compliance requirements.

The processing of payment information may also be subject to the privacy policies and terms of the relevant payment service provider.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to:

5.1

Enable website functionality.

5.2

Remember user preferences.

5.3

Analyze website traffic, performance and usage.

5.4

Improve website functionality and user experience.

5.5

Support marketing and advertising activities, where applicable.

You may be able to control or restrict cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.

6. DATA SECURITY

6.1

We implement reasonable technical and organizational safeguards designed to protect your personal information from unauthorized access, misuse, loss, alteration or disclosure.

6.2

Access to personal information is restricted to authorized personnel and service providers who require such information for legitimate business purposes or to provide services to you.

Such persons may be subject to confidentiality obligations.

6.3

We take reasonable measures to store and transmit information using appropriate security systems and environments.

However, no electronic transmission, storage system or communication method can be guaranteed to be completely secure.

To the extent permitted by applicable law, THT Biome+ shall not be held responsible for security incidents arising from circumstances beyond our reasonable control, including cyberattacks, unauthorized access, technological failures, network disruptions, governmental actions or other unforeseen events.

7. DATA RETENTION

We may retain personal information for as long as reasonably necessary to:

7.1

Fulfil orders and customer requests.

7.2

Maintain appropriate business and transaction records.

7.3

Comply with applicable legal and regulatory requirements.

7.4

Resolve disputes and enforce applicable agreements, policies and terms.

When personal information is no longer reasonably required for these purposes, we may delete, anonymize or otherwise dispose of it in accordance with applicable law and our internal practices.

8. YOUR RIGHTS

THT Biome+ is committed to transparency, accountability and responsible handling of personal information.

Subject to applicable law, you may have the right to:

8.1

Request information or a summary regarding the personal information being processed by us and, where applicable, information regarding the entities with whom such information has been shared.

8.2

Review your personal information and request correction, completion or updating of inaccurate or incomplete information.

8.3

Withdraw consent for certain processing activities where such withdrawal is legally available.

8.4

Request deletion or erasure of personal information, subject to applicable legal and regulatory retention requirements.

8.5

Raise a grievance or complaint relating to the collection, use, processing or disclosure of your personal information.

8.6

Use the applicable internal grievance redressal process before escalating a matter to a relevant regulatory or governmental authority, where required or appropriate.

8.7

Exercise any additional rights available to you under applicable data protection and privacy laws.

To exercise applicable rights or raise a privacy-related request, please contact us using the details provided below.

9. THIRD-PARTY SERVICES AND WEBSITES

9.1

Our Platform may contain links to third-party websites, platforms, applications or services.

THT Biome+ is not responsible for the privacy practices, content, security or policies of third parties.

9.2

We encourage you to review the applicable privacy policies and terms of third-party websites before providing them with personal information.

Your interaction with third-party websites and services is governed by their respective policies and terms.

10. CHANGES TO THIS PRIVACY POLICY

10.1

THT Biome+ reserves the right to modify, update or amend this Privacy Policy from time to time.

Any material changes may be posted on this page with an updated “Last Updated” date.

10.2

You are encouraged to periodically review this Privacy Policy to remain informed about how your information is handled.

Your continued use of the Platform after changes are posted may constitute acceptance of the revised Privacy Policy, to the extent permitted by applicable law.

11. GRIEVANCE REDRESSAL AND CONTACT INFORMATION

If you have any questions, requests, complaints, grievances or concerns regarding this Privacy Policy or the manner in which your personal information is handled, you may contact us at:

THT Biome+
Legal/Operating Entity: NU TREATS PRIVATE LIMITED
Email: thtbiomeplus@gmail.com
Phone: +91 9217306127

Registered Address:
F-2599, Palam Vihar, Pocket F,
Near Global Foyer Mall and Ansal Plaza,
Gurgaon, Sector 2,
Haryana – 122017, India

For privacy-related requests, please include sufficient information to help us identify your account, order or request.

12. GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction over the location of the registered office of NU TREATS PRIVATE LIMITED, subject to applicable law.

YOUR ACKNOWLEDGEMENT

By accessing, browsing, registering on, or making a purchase through the THT Biome+ Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your personal information in accordance with this Policy and applicable law.

THT Biome+
Operated by NU TREATS PRIVATE LIMITED